Cookie Policy
Last updated: May 19, 2026
Applies to the Desha AI website and MedNote web platform
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.
This Cookie Policy explains what cookies and similar tracking technologies we use on the Desha AI website (desha.ai) and the MedNote web platform. For information about how the MedNote mobile app collects analytics data, see our Privacy Policy.
2. Cookies and Health Data
We never store health data, prescription information, or medical records in cookies. Cookies on our platform are strictly limited to authentication, security, and anonymised analytics. All health data is stored securely on our encrypted servers and is never embedded in browser storage or tracking cookies.
3. Types of Cookies We Use
Essential Cookies
Always activeThese cookies are necessary for the website and web app to function. They cannot be disabled. No consent is required for these cookies under applicable law.
- Session management: Maintain your authenticated login state within the MedNote web platform
- CSRF protection: Security tokens that prevent cross-site request forgery attacks
- Cookie consent: Remember your cookie preference choices
- Load balancing: Ensure stable delivery of the web platform across servers
Analytics Cookies
Consent requiredThese cookies help us understand how visitors use our website so we can improve it. Data collected is anonymised and aggregated. It is never linked to your health records.
- Google Analytics (Firebase): Measures page views, session duration, and feature usage in anonymised form
- Performance monitoring: Page load times and error tracking to improve platform reliability
Functional Cookies
Consent requiredThese cookies enable enhanced functionality and personalisation on the website. Disabling them may limit certain features.
- Language preference: Remember your selected language
- Regional settings: Display relevant content for your region
- UI preferences: Save display preferences across visits
Marketing Cookies
Consent requiredWe use marketing cookies on our public website (desha.ai) only, not within the MedNote health platform. These are used to understand the reach of our campaigns.
- Google Ads: Measure effectiveness of healthcare awareness campaigns
- Social sharing: Enable sharing of public content on social platforms
4. Detailed Cookie Reference
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| session_id | Desha AI | Maintain authenticated web session | Session | Essential |
| csrf_token | Desha AI | CSRF attack prevention | Session | Essential |
| cookie_consent | Desha AI | Store your cookie preferences | 1 year | Essential |
| _ga | Google Analytics | Anonymised user distinction for analytics | 2 years | Analytics |
| _gid | Google Analytics | Anonymised session tracking | 24 hours | Analytics |
| _gat | Google Analytics | Throttle request rate | 1 minute | Analytics |
| lang_pref | Desha AI | Remember selected language | 1 year | Functional |
Cookie names may vary by browser and platform version. This table reflects cookies in use at the time of the last update above.
5. Third-Party Cookie Providers
We use the following third-party services that may set their own cookies or use equivalent tracking technologies. Each operates under its own privacy policy.
Google Analytics (via Firebase)
Provides anonymised website traffic analysis. Analytics data is aggregated and does not include any health record or prescription data. IP anonymisation is enabled.
Google Privacy Policy → Opt out of Google Analytics →Microsoft Azure (Infrastructure)
Our hosting provider. Azure may set essential technical cookies for load balancing and DDoS protection. These are infrastructure cookies and carry no personal or health data.
Microsoft Privacy Statement →6. MedNote Mobile App, No Cookies
Native mobile apps (iOS and Android) do not use cookies. The MedNote mobile app uses Firebase Analytics SDK for anonymised, aggregated usage analytics and Firebase Cloud Messaging for push notifications. These are governed by our Privacy Policy rather than this Cookie Policy. You can opt out of analytics tracking in the app via Settings → Privacy → Analytics.
7. Managing Your Cookie Preferences
7.1 Cookie Consent Banner
When you first visit our website, a cookie consent banner allows you to accept, customise, or reject non-essential cookies. You can change your preferences at any time via the Cookie Settings link in our website footer.
7.2 Browser Controls
You can also control cookies directly through your browser settings:
Chrome
Settings Privacy and Security Cookies and other site data
Firefox
Options Privacy & Security Cookies and Site Data
Safari
Preferences Privacy Manage Website Data
Edge
Settings Cookies and site permissions Cookies and site data
7.3 Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. We respect DNT signals where technically feasible. When DNT is enabled, we disable non-essential analytics cookies for that session.
8. Impact of Disabling Cookies
What may be affected if you disable non-essential cookies:
- Language and regional preferences will reset on each visit
- We will not be able to improve platform features based on usage patterns
- Some web platform preferences may not persist between sessions
Disabling cookies does not affect your health data or MedNote account functionality. Your prescriptions, adherence logs, and health records are stored securely on our servers, not in cookies.
9. Legal Basis for Cookies
We rely on the following legal bases for using cookies, in accordance with the EU ePrivacy Directive, UK PECR, and India's IT Rules:
- Strictly necessary cookies: Legitimate interests / necessity to provide the service (no consent required)
- Analytics, functional, and marketing cookies: Your explicit consent via the cookie consent banner
10. Contact Us
For questions about this Cookie Policy or to exercise your cookie preferences:
Email: privacy@desha.ai
Subject: "Cookie Policy Enquiry"
Response time: Within 30 days
11. Changes to This Policy
We may update this Cookie Policy to reflect changes in technology, legislation, or our practices. Material changes will be communicated via the website cookie banner and by updating the date above. We will request fresh consent for any new non-essential cookies we introduce.