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Desha.ai for pharmacy
Grow with the patients who
actually take their medicines.
We connect you to engaged, adherent patients. They come with a portable health score that turns good adherence into loyalty, refills and steady follow-through.
The opportunity
Non-adherence is your
biggest silent revenue leak.
An abandoned script. A refill that never happens. A follow-up test that gets skipped. Each one walks out the door, and most never come back.
of long-term prescriptions aren't taken as prescribed, and you rarely know which patients have stopped.
refills, repeat scripts and follow-up tests that simply never happen. Recurring revenue that quietly disappears.
outcomes that erode patient trust and lifetime value. Those are the most expensive customers to win back.
Adherence figure from Pharmacy Times and NEHI.
The Desha network
A pool of engaged, adherent patients, already activated.
Reminded & called
Multi-channel reminders plus AI voice calls in 21 languages mean patients show up on time, so refills don't slip.
Whole families
One account manages a household's medicines, so connections compound across members instead of one patient at a time.
Scored & motivated
A Health Responsibility Score gives patients a reason to stay adherent, and to choose the partners who reward it.
The HRS credential
One score everyone can reward.
The Health Responsibility Score (300 to 1000) is a portable, consent-based credential. Think of it as a credit score for health. With the patient's permission, you can see how adherent they are and reward the behaviour you want to encourage.
Five weighted components
For pharmacy
Turn adherence into refills and loyalty.
Capture every refill
Reminders and voice calls bring patients back before they run out. Fewer scripts get abandoned.
Reward with HRS
Offer score-linked discounts (the model runs ~5 to 15%) so adherent patients choose and stay with your pharmacy.
Medication synchronisation
Align a household's refills into one trip via the family medication schedule.
Be the trusted partner
Show up in the patient's care loop alongside their doctor.
The discount percentage and HRS-linked rewards are a modelled / go-to-market concept, not a shipped feature.
How you connect
Live in days, not quarters.
Consent & connect
Patients link with a QR scan or code. Consent is explicit and revocable, with no heavy onboarding.
Integrate via FHIR
HL7 FHIR R4 APIs with OAuth2 / SMART-on-FHIR connect to your systems on standards, not bespoke glue.
Go live
Start capturing refills, test follow-through and HRS-eligible patients, then measure the lift.
Trust is the product
Patient-controlled. Consent-first.
The patient opts in
Nothing is shared until they grant a specific, named permission. They can revoke it anytime.
Every access is logged
A full HIPAA-oriented activity log records who accessed what, and when.
Zero-PII by design
Identity is segregated and tokenised; analytics and shared evidence carry no personal identifiers.
Standards, not promises
GDPR-aligned, HIPAA-ready with BAA available, AES-256, HL7 FHIR R4. That's 8 frameworks in the Trust Center.
See documented evidence across 8 frameworks in the Desha Trust Center.
Ways to partner
Pick the model that fits your footprint.
Network partner
- Listed in patient care loop
- Refill & test reminders
- HRS-eligible reach
Rewards partner
- Score-linked offers
- Loyalty & med-sync
- Co-branded journeys
Data partner
- Consented real-world evidence
- Adherence & persistence
- De-identified cohorts
Commercial terms are illustrative and shaped around your footprint.
Partner with us
Reach patients who
stay on therapy.
Run a pilot in your network. Connect a cohort of consented, adherent patients and measure the lift in refills, follow-through and loyalty.