The intelligence behind every Desha.ai interaction.
It's a real-time, multilingual AI platform. Nine specialised agents listen, reason over patient context, then act across voice, chat, WhatsApp and video.
What the platform does
One platform. Six capabilities.
Real-time multilingual voice
Natural two-way conversation in 21 languages, barge-in, sub-second responses.
Ambient clinical documentation
Conversations become structured notes, insights and prescriptions, automatically.
Patient-aware intelligence
Hybrid RAG fetches fresh patient context on every single interaction.
Omnichannel escalation
App push, WhatsApp, AI voice, video and family / clinician alerts, until it’s resolved.
Workflow orchestration
Temporal-driven reminders, follow-ups and schedules that run reliably at scale.
Built for scale & trust
Azure-native, geo-partitioned, consent-governed and encrypted end to end.
Under the hood, HeartBeat
Nine agents, one conversation.
Each agent is a self-contained service. You can compose them and scale each one on its own.
Real-time STT/TTS with barge-in & sentence streaming
LangGraph + GPT-4o reasoning over patient context
Azure AI Search hybrid retrieval, fresh context each turn
Temporal workflows for scheduled reminder calls
FCM push + WhatsApp Cloud API fan-out
Twilio, Telnyx, Plivo webhook router
Person-to-person bridging for family escalation
Weekly Health Responsibility Score engine
LiveKit AI video consultation with live context
What the platform produces
Nine agents converge into
one measured timeline.
Every capability writes to a single longitudinal record, in real time. Voice, WhatsApp, app and web reminders, prescription intelligence, the Health Responsibility Score. That record is what turns a consultation from recall into a review of measured outcomes.
Metformin adherence to ≥ 90%; review the week-3 symptom flare.
Adherence held at 93%; HRS up +72. The conversation starts from results.
One shared record holds adherence, HRS and symptoms over time. So every consultation starts from measured outcomes, not memory.
Built on a best-in-class stack
Want to build on the platform?
Partner with us, or see the live system flow behind a single Desha.ai call.